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Observing the User Experience: A Practitioner's Guide to User Research | 
| Author: Mike Kuniavsky
Publisher: Morgan Kaufmann
Category: Book
List Price: $60.95
Buy New: $38.00
You Save: $22.95 (38%)
New (26) Used (9) from $37.99
Rating:  11 reviews
Sales Rank: 19805
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 576
Shipping Weight (lbs): 2.6
Dimensions (in): 9 x 7.3 x 1.3
ISBN: 1558609237
Dewey Decimal Number: 004.019
EAN: 9781558609235
ASIN: 1558609237
Publication Date: April 22, 2003
Availability: Usually ships in 1-2 business days
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Product Description
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.
Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.
A,AExplains how to create usable products that are still original, creative, and unique
A,AA valuable resource for designers, developers, project managersAA€A”anyone in a position where their work comes in direct contact with the end user.
A,AProvides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively
A,AGives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
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| Customer Reviews: Read 6 more reviews...
 I DON'T AGREE June 20, 2008
1 out of 6 found this review helpful
I bought both your book as well as Mental Models AS PER YOUR RECOMMENDATION AND REGRETTED THAT MORE.
Yours is information vaguely spread along 560 pages and Indi's book is totally abstract, which I am still trying to understand. I would have appreciated if you could have cut all the fluff in 60 pages instead.
GOD KNOWS how do you guys get all the five stars FROM
 Plenty of tips and techniques February 23, 2007
If only all my college textbooks were this well written and practical, I would have saved tons of money on coffee! The style of the book is conversational, the organization is clear, and the user research tips are great! This book has been a valuable resource to frame my graduate course in human computer interaction. Each week we cover a chapter and post our reactions to our Shiny Happy People user experience blog. The book has many layers, so that the usability novice to expert can glean plenty of tips and techniques.
Excellent book September 2, 2006
2 out of 2 found this review helpful
I can recommend this book. It is well-written and readable, with practical advice and examples. I am referencing it as part of my daily work as a Usability Analyst in a large government department.
Mike's book won't be gathering dust on your shelf.... July 15, 2006
2 out of 2 found this review helpful
This book rocks! Of all the reference resources I have in my cube, this is the one I lend out to people who ask, "jb, what is user research and how do you do it?" Mike's book has the techniques down - soup to nuts -- useful for the novice and seasoned practitioner.
Must have for user experience professionals! June 21, 2006
3 out of 3 found this review helpful
I'm always recommending this book to my colleagues. This is not a book that is meant to be read cover to cover. It's more of a desk top reference for all kinds of user research techniques. I've found it to be very comprehensive. Buy it, you won't regret it!
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