Customer Reviews: Read 29 more reviews...
 When it's not freezing, it's great August 16, 2008
I have an HR20-700. If it weren't for the almost daily feeezes (necessary resets) this DVR would be fine. I'm please with the interface and quality of the video.
But the freezes are killing me...enough to leave DirecTV after 6 years.
 Useless Junk June 18, 2008
This receiver is absolutely useless piece of junk. It crashes about 4 times a day and in my case it takes about 30 minutes for the receiver to come back after each crash.
The best use for it would be a radiator/heater for your living room since it is quite hot when you touch it.
As soon as I am out of contract - or even close to it (since the contract is pro-rated) I am done with DirectTV and going back to local cable.
Constant crashes and other malfunctions February 13, 2008
2 out of 2 found this review helpful
I own 5 DirecTV TIVO DVRs and have been very happy with them, with only occasional problems. But as soon as I got this new HD DVR, I started having constant problems. The first one they delivered had a bad input, so the DirecTV technician installed a second. However, this one had messed up audio. Since he didn't have any others with him, we kept it for a week, experiencing intermittant audio problems, before finally getting DirecTV to bring a replacement. The third one appeared to work fine for a while until it started crashing. Sometimes, the audio would just go in and out, which is very annoying. I programmed my regular TIVO to record the same show at the same time and it sounded perfect, so I know the problem had nothing to do with the satellite signal. I really don't want to ask for a fourth unit out of fear it will be even worse and am now seriously considering moving all my business to Verizon FIOS TV.
Unit doesn't work as advertised January 30, 2008
I have had this product in Erie, PA for 4 months. The unit has a lot of issues with it. I bought it so I could record the OTA HD channels broadcasted in my area. The unit maps the avialable channels from a list it gets from direct tv. It doesn't look to see what is avialable like you think one would design a unit. Because direct tv has my channels mapped wrong for channel 35, I can't get anything. I have called six times, and they just say "they are not responsible for keeping the list up to date". Who is then? They sell the unit on specific features, but then don't support them.
This unit does not live up to it's calling.
This thing is crap December 30, 2007
1 out of 2 found this review helpful
Do not buy into the "upgrade" sales pitch. The HR20 is bad, bad, bad. It searches all channels, not just the channels subscribed to. It has a neat feature titled "Channels I Get" that lists every channel DirecTV has, rather than the channels I actually subscribe to. This feature can not be corrected. After an hour on the phone with "technical support" I was told it was my problem, deal with it.
Would give a no star rating.
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